Refund, Payment and Shipping Polices
We don't accept returns, exchanges, or cancellations. But please contact us by email if you have any problems with your order.
Returns and exchange details
If it is necessary to return an item you must contact us first to authorize and arrange returns.
All returns must be properly packaged to avoid damage in return shipping. Damaged returns will not be accepted or refunded.
Please verify your delivery address and email are correct. If you have provided an incorrect shipping address, your order could be delayed or not received at all. We are not responsible for orders shipped to an invalid or incorrect shipping address.
Please be aware that payments made by e-check may delay the shipping of your order. Orders will not be shipped until payment has cleared and funds have been deposited to our account. Payments by e-check can take 4-10 days to clear.
Orders are processed in 1-3 business days
Large orders, sales events & periods of heavy sales volume, or if we need to restock/manufacture products, may cause the processing time to be extended.
We cannot be responsible for any customs, duties fees or sales taxes that may be assessed on your order, by your country. We expect that the customer is aware of their individual countries rules & regulations regarding importing and/or ordering from international destinations. Please know your countries rules for being taxed on purchases from outside of your country before purchasing
We cannot declare a lower value for customs purposes than the actual value of the merchandise. Doing so is a felony and subject to fines and imprisonment. Please DO NOT ASK us to break the law.
USPS is our preferred shipping carrier. First Class Mail is our standard shipping method. Shipping costs are calculated at checkout.
All shipments are sent with tracking/delivery confirmation. Tracking information is provided via an email when we print your shipping label.
You can track USPS Mail shipments via the USPS website.
Lost, Damaged, or Delayed Orders
We will replace any shipment LOST in the mail. Any order which has not been received 30 days after the shipping date is considered a lost order in the USA. International destinations can take up to 8 weeks.
We assume no responsibility if orders are marked as DELIVERED by the postal service.
We accept no responsibility or liability for shipping delays which are as a result of errors on the part of the shipping carrier.
Damaged Items or Missing Items
- Please contact us within 7 Days of receipt of package to report any damage or to report any missing items or incomplete orders.
Damaged merchandise claims MUST be accompanied by photo evidence of damage. We cannot submit a damage claim without proof/evidence. The usps requires 1 picture of the shipping label (To and From) and photos of damaged merchandise. No claim for damage will be granted a refund without photo evidence of damage. We may at our discretion ask for return of merchandise. In such case, we will pay the return postage expense.